GUESTS FAQ
1. WHY IS HOSPITALITY KINGS DIFFERENT?
There used to be a lot of uncertainty by booking a vacation rental. You could never be sure if the property was going to match your expectations, or what to do if you had an issue. Vacation rental should be easier than that. Hospitality Kings does vacation rental differently. We make your online booking experience simpler, by providing listings with accurate photos, descriptions, rates, and calendars. Our rentals also adhere to the best properties Standards, so you’ll always arrive to a clean and safe house. Also, Hospitality Kings Travel Advisors team is available 7 days a week, and they’ll be happy to give you all the information you need to rent the perfect home for your vacation. When you book with us you’re getting beautiful homes, the best customer service, and the easiest booking experience you’ve ever had.
2. WHY SHOULD I BOOK THROUGH HOSPITALITY KINGS?
Hospitality Kings eliminates all the trouble and supposition that travelers typically use to experience when booking a vacation rental.
- We assure you the best Rate. We've negotiated the best possible rates with our owners, which means, you'll never find a Hospitality Kings property at a lower price. To learn more about our Best Rate Guarantee, please call us at 305 967 2439.
- We offer you daily updated calendars. Our calendars are updated daily so you never have to guess about the availability of a property.
- We offer you Online and secure Booking. Book instantly with your credit card using our secure online reservation system.
- We don’t ask for Security Deposits. Gone are the days of delayed deposit returns and post-trip disputes.
- Personalized Customer Service. Work with one of our in-house Travel Advisors to get the most out of your vacation rental experience.
- Vetted & Verified Properties. Our strict property review process means no surprises when you arrive at one of our homes.
3. WHAT IS DAMAGE PROTECTION?
Instead of a security or damage deposit, Hospitality Kings properties are covered by our Damage Protection insurance program, which is fully backed by Assurant. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. We’ve found this approach is much easier and less expensive for our guests than a substantial deposit payment. Your initial cost to book is much lower, and there is no need to worry about a dispute with the owner over potential damages after your stay. We caution all guests that intentional and willful damage, as well as damage caused by violating rules such as maximum occupancy or "No Pets", policies, may still be assessed a post-stay charge per the terms of our Rental Agreement.
4. DO YOU OFFER DISCOUNTS?
No, since we already negotiated the best possible rates with our owners. We also continually monitor rate trends to ensure that our properties are always priced competitively. Finally, we offer a Best Rate Guarantee, which means you’ll never find a Hospitality Kings home at a better rate anywhere – period. To learn more about our Best Rate Guarantee, please call us at 305 967 2439.
5. DO YOU OFFER TRAVEL INSURANCE?
Yes we do. Contrary to hotels, vacation rentals require non-refundable payments to secure a reservation. That’s why we strongly recommend you to purchase travel insurance, in order to protect against issues that occur prior to and during your trip.
Here's a summary of the travel insurance options that can be added to your Hospitality Kings reservation:
Basic Travel Insurance
This option covers up to 100% of your non-refundable trip cost if you cancel due to illness or injury, plus additional benefits. Basic Travel Insurance can be added to your reservation for 7% of your total booking fee. Click here for more details.
Cancel For Any Reason Travel Insurance
This option provides the same coverage as Basic Travel Insurance, plus 60% of your non- refundable trip costs will be covered if you cancel for ANY reason up to 72 hours prior to your trip. Cancel for Any Reason Travel Insurance can be added to your reservation for 9.8% of your total booking amount. Click here for more details. Travel Insurance is available, at your option, and can be added to your reservation on our checkout page. To add Travel Insurance to an existing reservation, please call us at 305 967 2439.
6. WHAT HAPPENS AFTER I BOOK MY TRIP?
If you book online, you will immediately receive an initial email confirming the details of your reservation and inviting you to sign up for a Hospitality Kings Guest Account.
Within 24 hours of booking, our Travel Advisors will process your initial payment and send you a payment confirmation email. 30 days prior to your arrival, the remaining balance on your reservation will be automatically charged to your credit card on file. 15 days prior to your arrival, you will receive an email with check-in instructions, including the exact address of your property and details on how to get in touch with your local contact. At any time, you can contact us at with questions, changes to your reservation, or any other issue you’ve encountered. You can also use your Hospitality Kings Guest Account to make changes online, email your trip details to friends and family, and easily access your check-in instructions and directions to the property.
8. WHAT HAPPENS IF I NEED TO CANCEL MY TRIP?
Contrary to hotel rooms, vacation rentals require non-refundable payments. It means that while you’re welcome to cancel your booking at any time, you will forfeit the payments you have made to date - unless you have purchased travel insurance. We’d hate for you to miss out on your vacation because of an unforeseen illness or injury, so we highly recommend protecting the monies you’ve allocated for this rental with travel insurance. If you need to cancel, travel insurance helps ensure you’ll be able to use those funds to reschedule a trip at a later date.